WRITTEN BY: FELECIA CAUSEY
Over the past few weeks, I've embarked on a new endeavor that had profoundly impacted my perspective. Initially undertaken as a personal pursuit while my children were engaged in their own activities, this experience unexpectedly became a powerful spiritual journey. The structured routine of being a stay-at-home parent often limits one's focus, but this new role had broadened my understanding of empathy, patience, and unconditional love.
Working directly with the public presented a significant challenge, testing my disposition and ethical principles. Interacting with individuals from diverse backgrounds and with varying attitudes has expanded my worldview beyond my immediate circle. I've learned the importance of responding to negativity with grace and understanding, rather than reciprocating with hostility.
A recent interaction with a particularly difficult customer serves as a prime example. Despite my courteous approach, this individual displayed considerable anger and rudeness yet remained pleasant to other colleagues. The temptation to respond in kind was significant, but instead, I chose to respond with kindness. In that moment, I felt a sense of divine guidance, reminding me that her behavior stemmed from her own internal struggles rather than any personal failing on my part. My initial reaction of frustration transformed into compassion. Reflecting on this experience, it became clear that her aggression stemmed from deep-seated unhappiness, and I realized that I was, in fact, the unintended victim of her struggles.
While it's undeniable that the world is currently facing significant challenges and displays of negativity, I remain steadfast in my belief in the unwavering nature of God's love. Although I once felt compelled to attempt to "fix" everyone's problems, I've come to understand the limitations of that approach. Now, my focus remains on offering prayers.
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