Restaurants: Things You Should Know.

Written By: Felecia Causey

People are willing to pay more or travel further to experience excellent cuisine, service, and atmosphere. If my food is guaranteed to be freshly prepared, I am willing to wait patiently. People are willing to overlook mishaps as long as they are handled fairly.

Your customers keep you open. It is clear that not everyone will always be satisfied. There will be people for whom you will go above and beyond, but they will stay dissatisfied no matter what you do. I disagree with your employee treating someone based on their perceived value after making an initial judgment about them. I believe that every client deserves equal treatment.

Apologizing for mistakes indicates professionalism and promotes consumer trust. For example, if a restaurant consumer discovers hair in their food, the manager should apologize without asking unnecessary questions. Employees that exhibit defensive or hostile behavior in the context of customer service may lose business.

What I dislike the most is when restaurants engage in misleading advertising by posting photos of their food that do not resemble the actual dish. Not only is it misleading, but it also creates unrealistic exclusions for buyers.

People like to eat with their eyes first, which means the visual display of food on your website or social media page is critical to determining their expectations and satisfaction. As a result, it's critical that the photographs utilized truly reflect what they'll receive when they order from you.

I've entered a restaurant and not been greeted or acknowledged. That's quite impolite, in my opinion. We are asked for a gratuity despite the fact that the waitress overlooked our table and forgot to replenish our drinks. I worked as a waitress and found that tips made up the majority of my income, so I understood I needed to treat people with kindness and fairness. I didn't judge anyone or make judgments about who would and wouldn't tip. Teaching your employees how to treat others will result in either sustained business or failure. I've always assumed that drive-thru restaurants hire the most unpleasant employees to handle orders. I recall being treated badly by the drive-thru person, and I left without getting my children's ice cream. 

Like many others, I am willing to travel, spend extra money, abide by dress codes, and so on. We're interested in the food, atmosphere, and customer service that you advertise on your website and social media pages. At the very least, attempt to match or surpass your consumers' expectations, taking into account current costs and willingness to spend at your restaurants.